Reference

Terms That Govern Your kriky11 Account

These terms set out what you agree to when you open and use a kriky11 account — from how your wallet deposits are handled to what happens if something goes wrong.

Account holder rulesbKash, Nagad, Rocket wallet termsEligibility by local lawAccount suspension conditionsAmendment notice policy
kriky11 Terms That Govern Your kriky11 Account
TERMS HELP CHANNELS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat icon from any page inside your account dashboard. Our support team can clarify specific clauses and direct you to the relevant section of these terms.

Email Support

Send a written query to our support address if you need a formal reply you can keep on record. Include your account reference so we can respond accurately.

Wallet Query Line

For disputes tied to a bKash, Nagad or Rocket transaction, raise a wallet-specific ticket through the support portal and attach the transaction reference number.

HOW WE UPHOLD TERMS

Our Obligations Under These Terms

Account Security Your login credentials are protected by OTP verification on each new device. We do not store full payment details; bKash, Nagad and Rocket transactions route through their own secure gateways.
Data Handling We collect only what is needed to operate your account and process withdrawals. We do not sell your personal data to third parties, and retention periods are set out in our privacy policy.
Amendment Process When we update these terms, the revised version is posted on this page with the effective date noted. Continuing to use your account after that date counts as acceptance of the new version.
Dispute Resolution If you believe a term has been applied incorrectly to your account, raise a formal dispute through live chat or email. We will review and reply within the timeframe stated in our support policy.

Common Questions About These Terms

Yes. Every deposit method — bKash, Nagad and Rocket included — is covered by these terms. The wallet-specific clause also sets out what happens if a transfer is disputed or reversed.

If you do not accept a posted update, you should stop using your account and contact support. Continued use after the effective date of any revision is treated as acceptance of the new terms.

Yes. Breaches such as sharing account credentials, submitting false identity documents or abusing a promotion can result in suspension or permanent closure, as stated in the account conduct clause.

Access depends on your local law and the eligible regions we serve. We do not confirm that all features are available in every area — check the eligibility clause and your local regulations.

Send a written request via the support email with your account reference. We will respond with the relevant documents within the timeframe set out in our data-handling policy.

Both sets of rules apply at the same time. Where they conflict on a specific point, the promotion-specific rule takes precedence for that point only; all other clauses in these terms remain in force.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.